Client Operations Manager
New York City HQ, United States
Client Operations Manager,
New York City HQ, United States
Our Vision
INTURN is the leading global platform that standardizes the way the retail industry plans shops and transacts off price inventory
 
Responsibilities:
  • Execute client platform onboarding plans based upon INTURN's launch and implementation
  • strategy
  • Act as subject matter expert on INTURN's capabilities; maintain strong knowledge of product roadmap
  • Lead due diligence for prospects & clients to understand operational/process gaps within their off-price business; advise on using INTURN features accordingly
  • Assist and/or own all non-technical data & image mapping processes
  • Create all client statements of work and ensure cross functional alignment on data mapping strategy
  • Collaborate with Product team to scope & build new features for clients
  • Collaborate with Business Development to ensure the platform meets clients' needs
  • Manage implementation timelines for new clients
  • Own planning and creation of automation for process steps within the client lifecycle
  • Train and create/provide training materials for brands and retailers
  • Systematically track client feedback and share with Client Success, Bus Dev, and Product teams
  • Collaborate with Product and Engineering teams to integrate into client's ERP and other inventory systems
  • Maintain a high client retention rate by responding & resolving issues quickly and communicating proactively and effectively
  • Document Client Operations best practices and continually refine/improve upon them
Key Qualifications:
  • BA/BS is required; Advanced degree is a plus
  • 4-5 years of experience; college degree in engineering, operations or product management preferred
  • Willingness to learn beginner coding in either SQL or GO (prior basic knowledge a plus)
  • Intermediate/expert Microsoft Excel skills required
  • Experience in retail or off-price preferred but not required
  • Experience using ERP/inventory management systems preferred but not required
  • Experience using Salesforce and JIRA a plus
  • Quick learner who is comfortable diving into & becoming an expert in new systems
  • Clear and concise communicator who can translate client pain points / requests into language that Product & Engineering can understand
  • Deadline-driven, proactive mentality; someone who doesn't take 'no' for an answer and will break through walls (i.e. if the answer doesn't lie with the person you're speaking to, keep trying different avenues)
  • Comfortable dealing with ambiguity and making timely decisions without necessarily having all of the answers
  • High analytical / logical ability; you may not know how to create Macros in Excel, but you're confident that you could learn quickly
  • Impeccable attention to detail
  • Team player with a positive attitude!
 
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