Client Operations Associate
New York City HQ, United States
Client Operations Associate,
New York City HQ, United States

Our Vision

INTURN is the leading global platform that standardizes the way the retail industry plans, shops and transacts off price inventory.

Responsibilities:

  • Craft & execute upon INTURN's onboarding, launch, and implementation strategy
  • Act as subject matter expert on INTURN's capabilities; maintain strong knowledge of product roadmap
  • Lead due diligence for prospects & clients to understand operational/process gaps; advise on using INTURN features accordingly
  • Own all non-technical data & image mapping processes
  • Collaborate with Product team to scope & build new features for clients
  • Collaborate with Business Development to ensure the platform meets clients' needs
  • Own and manage implementation timelines for new clients
  • Provide risk assessments to the Business team on clientlaunches and other projects
  • Assist in generating reports for clients via Inturn’s reporting platform, Looker
  • Train and create/provide training materials for brands and retailers
  • Systematically track client feedback and share with Client Success, Bus Dev, and Product teams
  • Collaborate with Product and Engineering teams to integrate into client's ERP and other fashion/inventory systems
  • Maintain a high client retention rate by responding & resolving issues quickly and communicating proactively and effectively
  • Document Client Operations best practices and continually refine/improve upon them

 

Experience and Skills Required:

  • 1-3 years of experience; candidates who have prior experience in Operations or Consulting have historically excelled in this role
  • Intermediate/expert Microsoft Excel skills required
  • Experience in retail or off-price a plus but not required
  • Experience using ERP/inventory management systems preferred but not required
  • Experience using Salesforce, Jira, Wrike, and other internal communication/project management tools a plus
  • Quick learner who is comfortable diving into & becoming an expert in new systems
  • Clear and concise communicator who can translate client pain points / requests into language that Product & Engineering can understand
  • Deadline-driven, proactive mentality; someone who doesn't take 'no' for an answer and will break through walls (i.e. if the answer doesn't lie with the person you're speaking to, keep trying different avenues)
  • Comfortable dealing with ambiguity and making timely decisions without necessarily having all of the answers
  • High analytical / logical ability; you may not know how to write SQL or create Macros in Excel, but you're confident that you could learn quickly
  • Impeccable attention to detail
  • Positive attitude!

Benefits & Perks

  • Competitive salary and equity
  • Medical, dental, and vision insurance
  • Paid parental leave
  • Unlimited sick leave
  • Paid vacation days: 18
  • 401K retirement plan
  • Tuesday breakfast, Friday lunches, and fully stocked kitchen
  • Company outings & summer events



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