Client Operations Analyst
New York City HQ, United States
Client Operations Analyst,
New York City HQ, United States

Summary: This is a hybrid business-technical role that sits on the Client Operations team, which manages client onboarding, integration & implementation, and analytics, and is the central hub between the Business Development, Client Services, and Engineering teams. The Client Operations Analyst is responsible for ensuring the success of launching new brands & retailers on the Inturn platform.

Responsibilities:

  • Craft & execute upon INTURN's onboarding, launch, and implementation strategy
  • Act as subject matter expert on INTURN's capabilities; maintain strong knowledge of product roadmap
  • Lead due diligence for prospects & clients to understand operational/process gaps; advise on using INTURN features accordingly
  • Own all non-technical data & image mapping processes
  • Collaborate with Product team to scope & build new features for clients
  • Collaborate with Business Development to ensure the platform meets clients' needs
  • Own and manage implementation timelines for new clients
  • Provide risk assessments to the Business team on clientlaunches and other projects
  • Assist in generating reports for clients via Inturn’s reporting platform, Looker
  • Train and create/provide training materials for brands and retailers
  • Systematically track client feedback and share with Client Success, Bus Dev, and Product teams
  • Collaborate with Product and Engineering teams to integrate into client's ERP and other fashion/inventory systems
  • Maintain a high client retention rate by responding & resolving issues quickly and communicating proactively and effectively
  • Document Client Operations best practices and continually refine/improve upon them

 

Experience and Skills Required:

  • 1-3 years of experience; candidates who have prior experience in Operations or Consulting have historically excelled in this role
  • Intermediate/expert Microsoft Excel skills required
  • Experience in retail or off-price a plus but not required
  • Experience using ERP/inventory management systems preferred but not required
  • Experience using Salesforce, Jira, Wrike, and other internal communication/project management tools a plus
  • Quick learner who is comfortable diving into & becoming an expert in new systems
  • Clear and concise communicator who can translate client pain points / requests into language that Product & Engineering can understand
  • Deadline-driven, proactive mentality; someone who doesn't take 'no' for an answer and will break through walls (i.e. if the answer doesn't lie with the person you're speaking to, keep trying different avenues)
  • Comfortable dealing with ambiguity and making timely decisions without necessarily having all of the answers
  • High analytical / logical ability; you may not know how to write SQL or create Macros in Excel, but you're confident that you could learn quickly
  • Impeccable attention to detail
  • Positive attitude!

Benefits & Perks

  • Competitive salary and equity
  • Medical, dental, and vision insurance
  • Paid parental leave
  • Unlimited sick leave
  • Paid vacation days: 18
  • 401K retirement plan
  • Tuesday breakfast, Friday lunches, and fully stocked kitchen
  • Company outings & summer events



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