APAC Consultant Client Services
New York City HQ, United States
APAC Consultant Client Services,
New York City HQ, United States

INTURN is a B2B marketplace that is changing how the retail sector manages inventory, allowing brands and retailers to buy and sell in seconds. We’re addressing the ignored off-price market by bringing innovation for the first time since Microsoft released Excel. We are a start-up in NYC that is changing the retail industry… and having fun while doing it!

Job Summary

You will be responsible for managing the day-to-day client relationships. INTURN’s clients include both buyer (retailers) and sellers (brands) of excess inventory. In particular, you will be responsible for maintaining a high level of internal operational efficiency and for delivering superior client service. Ideally this job is based in Shanghai, Hong Kong, or NYC. 

 Responsibilities

  • Respond to client inquiries in a timely manner
  • For clients, assist with and understand internal budgets, forecasts, and margin management
  • Teaching clients features and benefits INTURN platform
  • Assist with understanding and reporting client satisfaction
  • Assist with other internal projects including research and client data-entry
  • Contribute new ideas to leadership team that foster client success

Education

  • BA/BS is required
  • Advanced degree is a plus

Key Qualifications

  • Ability to effectively communicate ideas to clients, executives, and cross-functional teams with both excellent written and verbal skills
  • Basic knowledge (at a minimum) of retail industry, including inventory management and supply chain lifecycle. Knowledge of wholesale is a plus.
  • Fluent in Mandarin, English, and Wu, Min, or Yue (Cantonese). 
  • Extremely proactive and highly organized with an ability to manage and complete multiple tasks on time and within a budget
  • 0-2 years experience in account management with a customer centric approach
  • A commitment to going above and beyond to make clients happy with a “no task too small” outlook
  • Highly proficient in Microsoft Office (Word, Excel, and Powerpoint). Familiarity with Salesforce is a plus.
  • Ability to deal with ambiguity and effectively manage internal resources
  • Willingness to travel if necessary

Benefits & Perks

  • Medical, dental, and vision health care
  • 401K retirement plan
  • Paid vacation days: 18
  • Equity options
  • Friday lunches… #noms
  • Company outings & summer events

 

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